Refund policy

RETURNS, REFUNDS & EXCHANGES POLICY

Returns & Exchanges

At this time, we do not accept returns or offer refunds.

That said — if something isn’t right with your order, we’ve got you covered.

If your item arrives damaged, defective, or incorrect, we’ll gladly replace it at no cost to you.

To be eligible for a replacement:

  • You must contact us within 30 days of receiving your order

  • The item must be unworn, unwashed, and unused

  • Proof of purchase (order number) is required

To report an issue, email us at merch@scatterbrain.com with:

  • Your order number

  • A brief description of the issue

  • A photo of the item, if possible

Once reviewed, we’ll take care of the rest and get the correct item sent your way.

Damages & Order Issues

Please inspect your order upon arrival. If your item is damaged, defective, or not what you ordered, contact us as soon as possible at merch@scatterbrain.com so we can make it right.

Non-Returnable Items

Because we do not offer returns, all items are considered final sale, including:

  • Sale items

  • Limited drops

  • Gift cards

If you have questions about a specific product before ordering, feel free to reach out — we’re happy to help.

Exchanges

We do not offer size or style exchanges.
If there is an issue caused by us (wrong item, damaged product), we will replace the item with the correct one.